Shipping & Returns
DELIVERY
The Provider delivers products within the European Union.
Delivery time:
- Estimated delivery time is between 4 and 12 business days.
Delivery times may be extended due to:
- high order volumes
- holidays
- logistics delays
Shipping costs are displayed at checkout.
The Provider is not responsible for delays caused by shipping carriers.
RIGHT OF WITHDRAWAL (RETURNS)
The customer has the right to withdraw from the contract within 14 days of receiving the goods, without providing a reason, unless stated otherwise in Section 7 (Limited Drops).
To exercise this right, the customer must notify the Provider via email.
Return conditions:
- The product must be unused, unworn, unwashed, and in original condition
- All original tags must be attached
- The product must be returned in original packaging
- Proof of purchase must be included
Products that show signs of use, damage, or have removed tags will not be accepted.
Return process:
- Customer notifies the Provider
- Product is returned to the agreed address
- After inspection, the Provider refunds the purchase amount
The Provider will issue a refund within 14 days of receiving the returned goods.
Return shipping costs are borne by the customer unless the product is defective or incorrect.